How to Hire a Caregiver in Illinois: 17 Questions Families Should Ask
Hiring a caregiver is one of those moments where everyone suddenly becomes a part-time HR manager… with zero training… under stress… for someone you love. Perfect system.
Whether you’re choosing a home care agency or considering private care, the goal is the same: safe, reliable help that fits your loved one’s personality and needs.
Here are 17 questions that make it much easier to spot quality.
Questions About Safety & Screening
1) How do you screen caregivers?
Listen for real steps: background checks, reference checks, interview process, and ongoing monitoring.
2) Are caregivers bonded and insured?
This matters for peace of mind and liability.
3) Are caregivers employees or contractors?
Employees typically mean more oversight, training, and accountability.
4) What training do caregivers receive?
Even for non-medical care, they should be trained on safety, communication, and client dignity.
5) What happens if the caregiver is late or doesn’t show?
This is the nightmare scenario. A serious agency has a coverage plan, not excuses.
Questions About Matching and Fit
6) How do you match caregivers to clients?
You want more than “whoever is available.” Ask how they match by personality, language, preferences, and care needs.
7) Can you accommodate cultural preferences or language needs?
Care is personal. Comfort matters.
8) Can we meet the caregiver or do a trial period?
A good fit reduces stress for everyone.
Questions About Care Planning
9) How do you create the care plan?
Look for an intake process that covers routines, risks, and preferences.
10) Can the schedule increase later if needs change?
Needs evolve. The plan should too.
11) What tasks are included?
Ask specifically about personal care, meal prep, light housekeeping, errands, transportation, and companionship.
12) How do you handle medication reminders?
Clear boundaries matter. “Reminders” are different than administering meds.
Questions About Communication
13) Who do we contact if something changes?
You want a direct line, not a voicemail black hole.
14) Do you provide notes or updates after shifts?
Even simple updates prevent misunderstandings and help families stay informed.
15) How do you handle emergencies?
They should have a protocol and the caregiver should know it.
Questions About Pricing and Policies
16) What is the hourly rate and minimum hours?
Make sure you understand minimums, weekend rates, and holiday policies.
17) What’s the cancellation policy?
Life happens. You want fair terms on both sides.