Frequently Asked Questions

  • Our caregivers are compassionate, dependable professionals, many are Certified Nursing Assistants (CNAs) or seasoned caregivers with years of experience.

  • Yes. All caregivers are screened for communication skills and must speak clear English.

  • We carefully hire through referrals, community networks, and trusted channels. Each candidate passes interviews, background checks, reference checks, and skill assessments. Caregivers also receive ongoing training, including dementia care, safety, and client service.

  • We conduct in-home assessments to understand your needs, preferences, and loved one’s personality. Based on this, we recommend caregivers who are then introduced to your family for approval

  • All Comfort Angels caregivers are W-2 employees, not independent contractors. This means we handle payroll, taxes, insurance, and workers’ compensation, families are never responsible for these issues.

  • If a caregiver is not the right fit, we’ll work with you immediately to provide a replacement who better suits your needs.

Caregiver Information?

  • We’re licensed to serve families across the entire state of Illinois, giving us the flexibility to support care wherever it’s needed.

    While we have the ability to reach any community in the state, our primary focus remains in and around the North Shore area, where we’re most active and deeply connected. This allows us to deliver attentive, reliable support while still being available to assist clients statewide whenever the need arises.

  • Personal care (bathing, grooming, dressing, toileting), companionship and emotional support, meal preparation and light housekeeping, laundry and household tasks, medication reminders, transportation and errands, mobility support and exercise reminders.

  • As a non-medical agency, our caregivers cannot perform medical procedures such as wound care or administering injections. However, we can support clients with wellness routines and coordinate with healthcare providers when needed.

Services Provided?

  • Rates are determined after a free assessment and depend on care needs, number of people in the home, and location.

    Hourly care generally ranges from $35–$39 per hour, while live-in care ranges $525–$585 per day depending on household and care level.

  • Fill out our form within our contact page for any inquiries you may have about our services. You could also contact us via email, or phone number (provided in our footer section) and we’ll try our best to assist you as soon as possible.

  • No. Our rates are consistent.

  • We ask for a minimum of four hours per shift

  • Weekly, with convenient payment options

  • Yes, we set up ACH billing for secure weekly withdrawals

Fees and Billing?

  • We use time-tracking systems, regular supervisor check-ins, and in-home visits. Supervisors also remain available by phone to families and caregivers at all times.

  • All caregivers are covered under Comfort Angels’ workers’ compensation insurance. Families are not liable

  • Yes. We carry a crime and fidelity insurance policy for added peace of mind.

  • In the unlikely event of an absence, our supervisors immediately send a replacement caregiver or step in themselves so care is never interrupted.

  • Yes.

    Comfort Angels provides 24/7 on-call support. For emergencies, caregivers call 911 first, then notify our supervisor. Families are always updated promptly.

  • Yes, we set up ACH billing for secure weekly withdrawals

Safety and Oversight?

  • Each plan is personalized and may include daily routines, personal care assistance, wellness support, companionship, transportation, and household help.

  • Supervisors review and adjust care plans regularly, in coordination with families and doctors’ recommendations

  • Yes, we assign caregivers consistently to ensure continuity. In the event of a schedule change, we’ll always communicate with you.

Care Plans?

  • No.

    Services can be discontinued at any time without penalty.

  • Yes, a sample agreement is available upon request.

  • Yes. We assist with paperwork, billing, and claims directly with LTC providers

  • Comfort Angels is a non-medical agency. However, we coordinate referrals and can adjust the care plan as needs change.

Contracts and Policies?

If you have more questions or want help choosing the right care for your family, we’re here to guide you.

Reach out anytime to learn more or start the conversation.

Inquire about our services